Pine Mountain Digital
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Integrations · ServiceTitan

AI Voice Receptionist for ServiceTitan.

When your CSRs are maxed out — or gone for the night — Pine Mountain OS picks up, books the job and writes it into ServiceTitan with the customer record, the job details and the full transcript. Overflow, after-hours and weekends, covered.

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Works with your existing number · $0 down · No contract · Cancel anytime
Sync ledgerServiceTitan
Bookings Two-way Jobs booked against your ServiceTitan schedule in real time
Customers Two-way New customers created, existing ones matched
Job details Into ServiceTitan Trade, issue, location and urgency captured on the call
Recordings & transcripts Into ServiceTitan The whole conversation on the customer record
How it works

From overflow call to booked ServiceTitan job.

01

Overflow and after-hours answered

Rings your CSRs miss roll to the agent in seconds — peak mornings, nights, weekends and holidays.

Every simultaneous caller gets a live answer.

02

Booked like a trained CSR

The agent qualifies the call the way your best CSR would: trade, symptom, location, urgency, membership status.

It follows the intake you define.

03

Written into ServiceTitan

Customer created or matched, job booked with details, appointment on the board.

Dispatch sees it exactly where they expect it.

04

You get notified

Urgent calls warm-transfer to your on-call path and a text goes out the moment they land.

Recordings and transcripts attach to the record for QA.

Who this is for

Built for shops that run on ServiceTitan.

ServiceTitan runs the serious end of home services — HVAC, plumbing and electrical shops with real call volume, CSR teams and a dispatch board that never sleeps.

The weak point is capacity. Peak-season mornings bury the phones, and after-hours coverage is expensive or nonexistent. Pine Mountain OS is the CSR that never clocks out: it takes the overflow and the night calls, books real jobs, and hands them to ServiceTitan the way your team expects to find them.

It also answers text and push-to-talk chat on your website, feeding the same records.

What shows up in your ServiceTitan account.

  • Customers — created or matched, no duplicate records
  • Jobs — booked with trade, issue and urgency captured
  • Appointments — on your real availability, visible to dispatch
  • Recordings & transcripts — attached for coaching and QA
  • Lead source — tracked so marketing attribution stays clean
The math

What the missed 20% costs a ServiceTitan shop.

Even good CSR teams miss calls at peak and lose the after-hours line to voicemail. Put in your real numbers and see what that gap is worth every month.

Book a strategy session → See pricing
Missed-call worksheetServiceTitan
How much is voicemail costing you?

Put your numbers in — the totals update as you type.

$
Applying a 30% conversion rate — the industry average for missed-call callbacks.
Lost per month$4,500~6 jobs
Lost per year$54,000~72 jobs
The AI receptionist answers those calls and books them into ServiceTitan.
FAQ

Common questions

Does this replace my CSR team?

No — it backs them up. It takes the calls they cannot get to: overflow at peak, after-hours, weekends. Your team keeps the calls they are best at, and nothing goes to voicemail in between.

Do I have to change my phone numbers?

No. Overflow and after-hours forwarding from your existing lines is the typical setup — your tracking numbers and campaigns stay intact.

What does the ServiceTitan integration cost?

The AI Voice Receptionist starts at $499/month standalone, or inside Pine Mountain OS from $699/month. ServiceTitan is a standard integration, included. $0 down, no contract, AI usage billed at cost.

How does it handle emergencies?

Emergency calls warm-transfer to your on-call path immediately, with a text notification in parallel. Everything else is booked or captured for morning follow-up.

Will bookings respect our schedule and zones?

The agent books against the availability rules you set. Unusually complex dispatch logic is scoped and quoted before anything begins — no surprises.

How long is setup?

Most shops are live within days: we build and train the agent, connect ServiceTitan, and test it with your team before it touches a live call.

Next step

Ready to get started?

Call the number and see how fast it gets answered — the phone is the demo. Then tell us how you run ServiceTitan, and we will give you a straight read on what the integration looks like for your business.

Book a strategy session → Call (404) 924-7003