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Integrations · Service Fusion

AI Voice Receptionist for Service Fusion.

Pine Mountain OS answers every call to your line and delivers it into Service Fusion as a record your dispatchers can run with — the customer, the job, the appointment and a full transcript. No voicemail box, no morning backlog.

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Works with your existing number · $0 down · No contract · Cancel anytime
Sync ledgerService Fusion
Appointments Two-way Estimates and service visits on your Service Fusion calendar
Customers Two-way Created new or matched to the existing account
Job details Into Service Fusion Issue, location and timing captured during the call
Summaries & transcripts Into Service Fusion Attached to the customer for the whole team
How it works

From incoming call to Service Fusion job.

01

The line is covered

Live answering around the clock, including every simultaneous call during the morning rush.

Callers never hit a machine.

02

Intake done properly

The agent asks what your dispatcher would — service needed, where, how soon — and captures it cleanly.

Trained on your trades and coverage area.

03

Dispatch-ready in Service Fusion

Customer record created or matched, job entered with details, appointment scheduled.

Your dispatch board fills itself.

04

You get notified

Texts go out the moment jobs book; urgent calls warm-transfer to a person you choose.

Transcripts ride along on every record.

Who this is for

Built for teams that run on Service Fusion.

Service Fusion is the operations hub for field-service companies with real dispatch needs — HVAC, plumbing, electrical, appliance repair and specialty trades coordinating crews across a service area.

Dispatch can only assign the calls that get answered. Pine Mountain OS makes sure that is all of them, then writes each one into Service Fusion as a customer, a job and an appointment your team can act on immediately.

Website text and push-to-talk chat run on the same agent and feed the same records.

What shows up in your Service Fusion account.

  • Customers — deduplicated — repeat callers match their account
  • Jobs — described the way dispatch needs them
  • Appointments — on real availability, ready to assign
  • Summaries & transcripts — ten-second reads instead of three-minute replays
  • Lead source — clean attribution for your marketing spend
The math

What missed calls cost a Service Fusion operation.

Every unanswered ring is a job dispatch never sees. Run your own numbers — monthly missed calls and your average ticket.

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Missed-call worksheetService Fusion
How much is voicemail costing you?

Put your numbers in — the totals update as you type.

$
Applying a 30% conversion rate — the industry average for missed-call callbacks.
Lost per month$4,500~6 jobs
Lost per year$54,000~72 jobs
The AI receptionist answers those calls and books them into Service Fusion.
FAQ

Common questions

Do we keep our existing numbers?

Yes — the agent answers your current lines via forwarding. Nothing your customers see changes.

Will it create duplicate customer records?

No. Callers are matched to existing Service Fusion customers first; new records are only created for genuinely new callers.

What does the Service Fusion integration cost?

AI Voice Receptionist from $499/month standalone, or inside Pine Mountain OS from $699/month. Standard Service Fusion workflows are included in both. $0 down, no contract, AI usage at cost.

What about calls that need a human?

They warm-transfer to your designated person with the context relayed, and a text notification fires in parallel. Everything else is captured and written down.

Does it work with our website too?

Yes — the same agent answers text and push-to-talk chat on your site (from $199/month standalone, included in the OS) and writes to the same records.

How fast is go-live?

Typically days. We build, train on your services and area, connect Service Fusion, and test with your team before it answers a live call.

Next step

Ready to get started?

Call the number and see how fast it gets answered — the phone is the demo. Then tell us how you run Service Fusion, and we will give you a straight read on what the integration looks like for your business.

Book a strategy session → Call (404) 924-7003